- When we send your orders you will receive an email with your shipping number or you can check your shipping number under your account page.
- Go to our track order page: https://curvesoul.com/apps/parcelecho
- Step1. During checkout, please provide your shipping address and select a payment method and shipping option. If you have a valid Coupon Code, enter it into the designated box(Click "show order summary" at the top of the checkout page) to apply the discount. Additionally, if you have bonus points or funds in your Wallet Balance, you can choose to apply them to the order by selecting the appropriate options.
- Step 2. Proceed to click CONTINUE CHECKOUT to pay for the now discounted order.
We understand that it can be disappointing when the item you desire is out of stock. However, we want to assure you that we are committed to providing you with the best shopping experience possible, even if the item you're looking for is currently unavailable. Here are an option you can consider:
- Contact Customer Support: If you have a specific inquiry about the availability of an item, our friendly customer support team is here to assist you. Please reach out to us through our contact page, and we'll do our best to provide you with the most up-to-date information regarding the product's availability or potential restocking dates.
Here's how you can find your perfect fit:
- Size Chart: Refer to the size chart provided on the product page. Our size chart includes measurements for bust, waist, hips, and other relevant body measurements. Compare your own measurements to the size chart to identify the size that corresponds most closely to your body measurements. If you're in between sizes, we generally recommend ordering the larger size for a more comfortable fit.
- Measurement Guidelines: We also provide guidelines on how to take accurate body measurements. It's important to measure yourself correctly using a measuring tape or a ruler. Follow the instructions provided in the measurement guidelines to ensure accuracy. By comparing your measurements to the size chart, you can determine the size that is likely to fit you best.
- Customer Reviews: We encourage you to read customer reviews for each product, as they can provide valuable insights into the fit and sizing. Customers often share their own experiences regarding the fit of the item, and this feedback can be helpful in determining whether the item runs true to size, smaller, or larger.
- If you're still unsure about which size to order, our customer support team is here to assist you. Please reach out to firstname.lastname@example.org with your specific measurements or any other questions you may have, and we'll be happy to provide personalized sizing recommendations.
Eligibility: To be eligible for a full refund(including shipping cost) on return, the item must meet the following criteria:
- It should be returned within the specified return period, typically within 60 days of receiving your order.
- The item must be unworn, unused, and in its original condition with all tags and labels attached.
- Any accessories or promotional items that were included with the purchase should also be returned.
There will show "Free shipping" when you enter the checkout page if your orders are above $59
We are proud to receive positive feedback from our customers, and we showcase some of these testimonials on our website. These testimonials reflect the experiences and satisfaction of real customers who have purchased from us.
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- The item is within the specified return period, typically within 60 days of receiving your order.
- The item is unworn, unused, and in its original condition with all tags and labels attached.
- Any accessories or promotional items included with the purchase should also be returned.
- To initiate the return process, please reach out to our customer support team. You can do this by sending an email to email@example.com
- Provide your order number (found in the order confirmation email)
- The item(s) you wish to return and the reason for the return.
- Once our customer support team receives your request, they will guide you through the return authorization process. They will provide you with a return authorization number and any specific instructions on how to proceed.
- Prepare the item for return by ensuring it is securely packaged and protected. If possible, use the original packaging to prevent any damage during transit.
- Once we receive the returned item and verify its condition, we will process your refund. Refunds are typically issued using the same payment method used for the original purchase. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment provider.
Within 60 days of receiving your order.
Unfortunately we are unable to return these items.
Once we receive the returned item and verify its condition, we will process your refund. Refunds are typically issued using the same payment method used for the original purchase. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment provider.
- Contact Customer Support: To initiate the exchange process, please reach out to our customer support team. You can do this by sending an email to firstname.lastname@example.org
- Provide your order number (found in the order confirmation email).
The item(s) you wish to exchange and the reason for the exchange.
The desired replacement item (including size, color, etc.).
- Once our customer support team receives your request, they will guide you through the exchange authorization process. They will provide you with an exchange authorization number and any specific instructions on how to proceed.
- Prepare the item for exchange by ensuring it is securely packaged and protected. If possible, use the original packaging to prevent any damage during transit. Affix the exchange label provided by our customer support team onto the package.
- Take the package to your chosen shipping carrier and send it to the address provided by our customer support team. Please retain the shipping receipt as proof of exchange shipment.
- Replacement Item: Once we receive the item for exchange and verify its condition, we will process the replacement item. If the desired replacement item is not available, we will contact you to discuss alternative options, such as a refund or store credit.
Delivery ＆ Tracking
We offer shipping within USA, CA, UK, AU to ensure that customers within our home country can receive their orders conveniently and efficiently.
- Processing Time: Once your order is placed, it will go through our internal processing procedures. This includes verifying your payment, checking the availability of the items in your order, and preparing them for shipment. Our processing time typically takes  business days, and during peak seasons or promotions, it may take slightly longer. Rest assured that we are working diligently to ensure your order is processed promptly.
- Shipping Time: After the processing stage, your order will be handed over to our trusted shipping carriers for delivery. The shipping time normally takes about 7-15 business days.
If your order status shows as "delivered" but you haven't received it, we understand your concern. Here are a few possible explanations and steps you can take:
- Verify the Shipping Address: Double-check the shipping address provided during checkout to ensure accuracy. Sometimes, deliveries may be made to a nearby mailbox or front desk if applicable.
- Check with Neighbors: In some cases, the package might have been delivered to a neighbor or someone at your residence who accepted it on your behalf. Reach out to them to inquire about the delivery.
- Contact the Courier: Get in touch with the shipping carrier responsible for your package's delivery. They may have additional information regarding the whereabouts of your shipment or any delivery attempts made.
- Delivery Updates: Occasionally, there could be delays in updating the tracking information accurately. Wait for a day or two to see if the package arrives or if there are any new updates in the tracking details.
- Theft or Misplacement: Unfortunately, instances of theft or misplacement can occur. If you suspect that your package has been stolen or misplaced, it's important to report it to the courier and file a claim if necessary.
- Contact Customer Support: If the above steps do not resolve the issue, please reach out to our customer support team(email@example.com). We will assist you further by investigating the situation and providing appropriate solutions.